STORE POLICY
Returns Policy
Orders cancelled
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If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to 6 months from the date you receive it! This applies to order placed from Wednesday 23rd May 2018 onward. Orders placed prior to this are subject to the usual 14 days return limit.
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You will be responsible for postage costs and ensuring the item reaches us in the same condition received.
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Please note that if the item returned does not satisfy these requirements we will not accept it.
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Fair use applies, customers may return up to 6 items within a six month period under this policy. Otherwise 14 day terms apply. Maximum limit per customer per lifetime of returns under this policy is £150 (inc VAT), If you exceed the limit we reserve the right to refuse the return. Accepting a return above this limit does not mean we must accept further returns above this limit and we will judge each case on it's merits. Fair use also includes but is not limited to one use per household / address. This policy only applies to consumers and not to customers purchasing items for resale. We also reserve the right not to honour this policy if we feel it is being manipulated, sole interpretation of manipulation to rest with HuzTCG. You agree that this is fair and reasonable when returning goods under this provision.
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This policy does not affect your statutory rights.
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This policy will NOT apply to trading card singles and any non-sealed products, the normal 14 days statutory returns period will also apply.
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Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.
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Finally, note our returns policy does not extend to wholesale accounts, who can only return products that are faulty.
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Damaged or Faulty Goods
If you have received a faulty or damaged item you must inform us within 30 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period.
Special note: Damaged cards inside blind packed products like Booster packs. In the event that a particular card is damaged inside a pack, we will only be able to replace the booster pack as being faulty (the product purchased) and not the individual cards inside. In the rare event this happens to you, you could benefit by contacting the manufacturer first for a replacement card, but note they have no duty to do so.
Privacy & Safety
Looking after your data
Please rest assured we will keep your data secure.
We want to keep you in the loop, so here is why we need it and how we will use it.
1. For a better experience
We will use your data to enhance your shopping experience
2. Vigilance and Watchful
We will look after your data as if it was our own
3. Plain language
HuzTCG will endeavour to make our policies as easy to understand as possible, we want you to know in an informed way how we interact with you
4. A top level service
Putting you in charge of whether you receive marketing communications
5. No hoarding!
If we don’t need your info, we’ll delete it!
Protecting Your Privacy
At HuzTCG, we are totally committed to protecting the privacy and security of our customers and site visitors. The HuzTCG team members are customers themselves, of both HuzTCG and other e-commerce websites. We therefore completely relate to and empathise with how important your privacy is. If you have any questions about how we keep your date safe & private, please drop us a line at huztcg@gmail.com
Pre-order Cancellations & Quality Guarantee
Pre-order cancellations, you may cancel a pre-order for a full refund up until the order has shipped, which is usually one day before the official release date (on the day itself for Magic the Gathering) If a pre-order product has fallen in price since you ordered it, we can refund you or issue store credit for the difference, so you get the lower price. This applies up to the point the order is dispatched.
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Quality Guarantee, HuzTCG provides quality products. All products we sell are guaranteed to be genuine and authentic. All products will be in mint condition unless otherwise stated.
Payment Methods
- Credit / Debit Cards:
We Accept Visa and Mastercard
The most popular way for our customers to pay is by entering their debit or credit card details at the checkout. We accept most debit and credit cards. However, for those customers where this is not an option - then we also offer alternative payment methods.
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- PAYPAL:
We also accept Paypal:
We like to offer our customers as much choice as possible and therefore if you do not want to pay by Credit or Debit card you can pay with your PayPal account instead.
